Required Documentation
What You’ll Need to Get Started
Our team works directly with your doctor and insurance provider to handle the paperwork and make the process as smooth as possible.
Step 1: Ask Your Doctor to Send These Documents
These are the essentials we need to begin your approval process.
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Patient Demographics
Insurance info, full name, DOB, address, phone number -
Prescription (RX)
Required for most plans -
Office Visit Note
Must be within last 60 days and document mobility limitations
Some insurance plans may require additional documents. If you’re unsure, we’ll verify everything for you.
Step 2: We Handle the Paperwork
Once we receive your documents, our team carefully reviews everything before submission.
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Verify Insurance Benefits
Confirm your insurance will cover a PWC -
Collect Documentation
Request additional required documentation directly from your physician -
Assessment
Perform an in-home evaluation to determine what type of wheelchair suits you best -
Receive Authorization
Submit required documents to your insurance and follow up until a determination is made
Common Reasons for Delays (And How to Avoid Them)
- Office visit note older than 60 days
- Missing documentation of mobility limitations
- Prescription missing provider signature
- Incorrect insurance ID number
If you’re unsure whether your documents meet requirements, call us first — we’re happy to review.
For Doctor Offices
Please send required documents to:
Fax: 415-508-1083
Phone: 415-508-1153
If you need clarification on documentation requirements, our team is available to assist.